A maintenance partnership needs clarity about availability, scope and communication. Agree the routine process before relying on the partner during guest incidents.
A practical approach
- Confirm service areas and relevant skills.
- Set expectations for response and updates.
- Define how additional work is approved.
An example to consider
A supplier may be excellent at planned repairs but unavailable for evening emergencies. Keep that distinction clear when building your operational coverage.
What to track
Track response reliability and first-visit resolution.
Part of the Marbella Hospitality practical-note collection. About this collection.