Coverage across villas should reflect geography, turnover timing and the guest service promise. Count workload and travel rather than just the number of units.
A practical approach
- Map property locations and routes.
- List simultaneous arrivals and departures.
- Assign backup for peak periods.
An example to consider
Two neighbouring villas may be easier to cover than two properties far apart. Travel time becomes part of the service capacity and should be planned explicitly.
What to track
Monitor missed service windows and travel hours.
Part of the Marbella Hospitality practical-note collection. About this collection.