On-site support needs depend on the property's complexity, guest promise and distance from available staff. Review response requirements before choosing a remote-only model.
A practical approach
- List tasks requiring physical attendance.
- Check realistic travel and coverage.
- Define backup arrangements for urgent issues.
An example to consider
Remote messaging cannot replace someone opening a failed gate or handling a leak. A property can use remote coordination while still needing local delivery capacity.
What to track
Track incidents needing attendance and actual response times.
Part of the Marbella Hospitality practical-note collection. About this collection.