A confirmation should be a reliable reference for both the guest and the team. Include the commercial agreement and the practical next step in one readable message.
A practical approach
- List dates, guest count, property and total price.
- Show paid and outstanding amounts.
- Explain how and when arrival instructions will be sent.
An example to consider
If a guest booked a specific villa configuration, repeat it in the confirmation. A generic property name may not identify the rooms or services included.
What to track
Monitor confirmation corrections and avoidable pre-arrival questions.
Part of the Marbella Hospitality practical-note collection. About this collection.