A temporary hold needs an expiry time and a clear release rule. It should help a guest complete the reservation without leaving valuable inventory unavailable indefinitely.
A practical approach
- Specify which dates are held.
- State the payment or confirmation deadline.
- Record and release expired holds promptly.
An example to consider
If two guests ask for the same week, the team should see whether the first enquiry has a valid hold instead of relying on memory or scattered messages.
What to track
Track expired holds and nights unnecessarily removed from sale.
Part of the Marbella Hospitality practical-note collection. About this collection.