WhatsApp works well for quick conversations, but a reservation still needs a written summary. Confirm dates, guest count, total price and terms in a consistent format.
A practical approach
- Use a short enquiry checklist.
- Send a booking summary before requesting payment.
- Move confirmed details into the property system.
An example to consider
A message saying it is available is not a complete reservation. The guest needs to know what is being held and when the hold expires.
What to track
Track response time, enquiry conversion and incomplete booking details.
Part of the Marbella Hospitality practical-note collection. About this collection.