A test booking should follow the guest from availability search to departure instructions. Check both what the guest receives and what the team sees.
A practical approach
- Make a controlled test reservation.
- Verify pricing, payment and confirmation details.
- Check calendar updates and cancellation handling.
An example to consider
A payment link that works does not prove the reservation reached housekeeping. Follow the information through every operational handoff.
What to track
Record failed steps and retest them after correction.
Part of the Marbella Hospitality practical-note collection. About this collection.