A handover should preserve the knowledge needed to run the property after the original team leaves. Organise documents around systems, contacts and responsibilities.
A practical approach
- Record equipment, access and supplier information.
- Transfer current procedures and open issues.
- Confirm receipt and practical understanding with the operator.
An example to consider
A folder of invoices does not tell the new operator how to respond to a failed water heater. Include service contacts and the relevant escalation process.
What to track
Track missing information and unresolved handover actions.
Part of the Marbella Hospitality practical-note collection. About this collection.