An operation becomes fragile when essential knowledge stays with one person. Document core processes and create backup coverage for critical tasks.
A practical approach
- List tasks only one person can perform.
- Share current access and supplier information appropriately.
- Train a backup for essential workflows.
An example to consider
If only one person knows how to update availability, a short absence can create booking risk. Build redundancy before it is needed.
What to track
Track critical tasks with no trained backup.
Part of the Marbella Hospitality practical-note collection. About this collection.