Hiring should begin with the tasks and coverage the operation needs. Define the role clearly so candidates understand both routine work and guest-facing responsibilities.
A practical approach
- List required tasks and working coverage.
- Separate essential skills from trainable ones.
- Use a practical scenario during the selection process.
An example to consider
A strong cleaner may not want responsibility for late-night guest support. Combining unrelated duties without discussing them can create a coverage gap after hiring.
What to track
Track role coverage and performance against defined tasks.
Part of the Marbella Hospitality practical-note collection. About this collection.