A booking FAQ should come from actual questions and contain precise answers. It is especially useful for conditions that could change a guest's decision.
A practical approach
- Group questions around arrival, amenities and payment.
- State limits and exceptions clearly.
- Update answers when the property's service changes.
An example to consider
Explain whether the pool is private, heated or shared. Those are separate questions, and a broad statement about a pool may not answer any of them adequately.
What to track
Track repeated questions after the FAQ is updated.
Part of the Marbella Hospitality practical-note collection. About this collection.