Guests need to understand what a deposit covers, when it is due and how it relates to the final balance. Use the same wording in the offer and confirmation.
A practical approach
- Show the payment schedule alongside the total price.
- Distinguish booking payments from refundable damage deposits.
- Explain the relevant refund process clearly.
An example to consider
Calling every payment a deposit can confuse guests. A booking advance and a security amount serve different purposes and should have separate descriptions.
What to track
Track payment questions and cases where guests misunderstood the schedule.
Part of the Marbella Hospitality practical-note collection. About this collection.