Cancellation reporting should distinguish the original reservation, retained amounts and replacement business. Otherwise the same dates or revenue can be counted twice.
A practical approach
- Record cancellation timing and financial outcome.
- Link replacement bookings to the reopened dates.
- Explain the reporting treatment consistently.
An example to consider
A cancelled booking followed by a new stay does not represent two occupied stays. Report the retained charge separately from accommodation revenue for the replacement.
What to track
Track cancelled nights, resold nights and net retained amounts.
Part of the Marbella Hospitality practical-note collection. About this collection.