When several partners are involved, a shared responsibility matrix can prevent tasks from falling between roles. Identify who decides, who performs and who must be informed.
A practical approach
- Map commercial and operational decisions.
- Assign one accountable person per task.
- Review the matrix when the team changes.
An example to consider
If an owner, manager and maintenance supplier each assume another person will notify guests about a closure, the communication can be missed entirely.
What to track
Track tasks delayed by unclear ownership and update the matrix.
Part of the Marbella Hospitality practical-note collection. About this collection.