Different bedroom counts and occupancy options need clear product definitions. Guests should understand which rooms and services are included before they compare prices.
A practical approach
- Describe the available configuration and maximum guest count.
- Explain which spaces remain private or closed.
- Make the booking confirmation match the selected product.
An example to consider
Offering a reduced-occupancy rate can work, but leaving unused rooms accessible while charging later for them creates avoidable confusion.
What to track
Track configuration-level revenue, extra-service requests and booking disputes.
Part of the Marbella Hospitality practical-note collection. About this collection.