Activities should be described according to what is actually available and who provides them. Clear conditions protect the guest experience and the team.
A practical approach
- Specify booking and availability requirements.
- Explain what equipment or supervision is included.
- Keep provider details current.
An example to consider
A recommendation for a local activity is different from an included service. State the distinction so guests understand what they need to arrange.
What to track
Track activity-related misunderstandings and fulfilment.
Part of the Marbella Hospitality practical-note collection. About this collection.