Destination hospitality

Managing experiences with shared equipment

Marbella Hospitality · Prepared · Practical note

Shared equipment needs a clear availability and care process. Guests should know how to access it and whether use is included or requires an arrangement.

A practical approach

  1. Explain how sharing works.
  2. Provide relevant use and return instructions.
  3. Check condition between uses.

An example to consider

KUUL Stay describes bicycles, SUP boards and a rowboat shared between its accommodations. That model needs understandable access information rather than an implication of exclusive availability.

What to track

Track equipment availability, condition and guest questions.

Project links & further reading

Part of the Marbella Hospitality practical-note collection. About this collection.

A practical next step for your property.

Discuss revenue, guest operations or launch support with Priit Villemson. Start with the issue your property needs to solve.

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