An amenity adds value when it is understandable, available and maintained. Include support and operating cost in the decision to add it.
A practical approach
- Define the promised availability.
- Prepare instructions and maintenance responsibility.
- Assess cleaning and replacement requirements.
An example to consider
Adding a coffee machine creates another guest touchpoint. Stock, cleaning and a clear guide are needed for it to improve the stay consistently.
What to track
Monitor usage, faults and cost per stay.
Part of the Marbella Hospitality practical-note collection. About this collection.