A hospitality renovation should begin with defects that affect safety, comfort and service delivery. Rank visual improvements after the essential operating issues are understood.
A practical approach
- Identify urgent technical work with appropriate specialists.
- List recurring guest comfort problems.
- Assess cost, downtime and likely benefit.
An example to consider
Replacing decor while delaying a recurring plumbing problem may leave the guest experience unchanged. Tie the work to a documented issue and expected result.
What to track
Track resolved problems and downtime caused by the work.
Part of the Marbella Hospitality practical-note collection. About this collection.