Pre-arrival instructions should focus on tasks the guest must complete or remember. Keep detailed appliance guidance in the property rather than sending a long manual before travel.
A practical approach
- Explain access and parking clearly.
- Include the appropriate support contact.
- Send sensitive access details through a controlled process.
An example to consider
A map pin and a brief description of the entrance can be more useful than a postal address alone, especially for a property with multiple gates.
What to track
Measure questions about directions, entry and parking.
Part of the Marbella Hospitality practical-note collection. About this collection.