Access management should balance guest convenience with control over who can enter. Use a documented process for issuing, changing and recovering access.
A practical approach
- Limit access to the people who need it.
- Change guest-specific codes according to your process.
- Record physical key handovers and missing keys.
An example to consider
One permanent code shared with every guest and supplier makes it difficult to know who still has access. Consider separate permissions where the system supports them.
What to track
Track access failures and overdue code or key changes.
Part of the Marbella Hospitality practical-note collection. About this collection.