A welcome pack should remove a real arrival inconvenience or reinforce the property's positioning. Choose items that the team can replenish consistently.
A practical approach
- Consider late-arriving guests' first needs.
- Check storage, expiry and dietary information.
- Define a standard pack and any optional upgrade.
An example to consider
Basic drinking water and clear coffee instructions can be more useful than decorative items that guests cannot use. Match the pack to the stay you sell.
What to track
Track cost per stay, waste and guest feedback.
Part of the Marbella Hospitality practical-note collection. About this collection.